You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will be credited with the full order amount including shipping costs. Only the cost of return from your home to the store are for your own account. If you exercise your right of withdrawal, the product with all accessories and - if reasonably possible - in its original condition and packaging will be returned to the entrepreneur. To make use of this right, please contact us at [email protected]. We will then refund the order amount due within 14 days after notification of your return if the product has already been received in good order.
Please note the following conditions for returning products:
The shipping costs for returning products are for your own account
After we have received your product (s) back you will receive within 14 days the full purchase amount back
Always make sure that you send your products back where you receive a proof of delivery (to avoid discussion)
Always notify us before you return and use the form below to do so
It is not possible to return products that have already been used or tested; the items you return will be checked for this.
The amount to be refunded is the amount you paid. Did you buy it as an action item, you will also get the action price back.
Please check immediately after receiving the item if it is delivered undamaged and complete. If it is not, we kindly ask you to contact us as soon as possible to report this.
Exclusion of the right of withdrawal is only possible for products:
a. For sealed products. When the seal is broken these products are not returnable.
b. that have been created by the entrepreneur in accordance with the specifications of the consumer;
c. that are clearly personal in nature;
d. that cannot be returned due to their nature;
e. that spoil or age quickly;
f. the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;
g. that have been specially made and adapted for you.
We always do our best to package everything neatly and completely. In the unlikely event that your shipment arrives to you incomplete or damaged, please let us know immediately so we can resolve it.
For more information, please refer to our terms and conditions.
If you wish to make use of this return policy, please download the form here and fill it out completely and send it to us so we can process your request.
Always contact us first before you decide to return an item.
We can then make any instructions and / or adjustments for you
Identity of the entrepreneur
Name entrepreneur: Jays-frutsels
Establishment: Spaarnestraat 16,1946 AW Beverwijk
Phone number: 06 14566704
Monday to Friday from 15:00 to 21:00
Saturday and Sunday from 10:00 to 19:00
E-mail address: [email protected]
Chamber of Commerce number: 71353038